FAQs

Can I get an order shipped to an overseas address?
No, we only ship within Australia.

How long will my order take to arrive?

Please check your order confirmation for your postcodes ETA date.

Metro Melbourne - Nappy Shop Courier

If you live in our same day delivery suburb radius and your order is being delivered by Nappy Shop Courier then you can expect it same day if you order by 1pm or next day if you order after 1pm.

Metro Melbourne - Other Courier:

Next day from dispatch.

Greater Melbourne:

1-2 days from dispatch.

Country Victoria:

2-4 days from Dispatch

Metro Sydney:

1-2 days from Dispatch

Other NSW area's

1-4 days from dispatch

Metro Adelaide:

1-2 days from Dispatch

Other SA area's

1-4 days from dispatch

QLD

2-4 days from dispatch

TAS

1-4 days from dispatch

WA

7-10 days from dispatch

How do I make an exchange?
We will happily exchange any unopened, unused product in their original and re saleable condition. However we can not exchange any products that have been pre ordered/special order from a supplier. Please see the return options below:

1. Personally Return to Store

You can return item(s) to our store at 1341 Burke Rd, Kew Victoria for an exchange or Credit Note between 9am-1pm Monday to Saturday.

2. Send back to Store

If you can not make it personally to The Nappy Shop, please complete our Returns Form and send it back to us along with the item(s) you wish to return. Once we have checked item(s) are unopened, un-used and in resalable condition we will email you a Credit Note to use at your next order.

3. Collect with next delivery

Please leave item(s) along with completed Returns Form out for us to collect with your next Nappy Shop Delivery. Please check our Nappy Shop Delivery Suburb List to make sure you are eligible for this method of returns.

Can I get a delivery to a PO Box?
We can only deliver small items that will fit into Australia Post Satchel up to 5kg. We can not deliver bulky items to PO Boxes.

What Shipping companies to we use?
If you live in Melbourne, deliveries will be done by The Nappy Shop, Capital Transport Services, Fastway or Couriers Please. For all other area's, deliveries will be made by Fastway Couries or occasionally we may use Australia Post for less bulky items or regional area's.

My order is usually here by this time. Is it still coming?

Nappy Shop Courier:

As our local deliveries are done in house by us, we don't stop each day until all our deliveries are done. So if it's getting late and your nappies haven't arrived yet no need to race out to get supplies for the night, your order won't be far away!  If there is ever a problem with getting your order to you we will always contact you and let you know so you are not left in the lurch.

 Other Couriers:

Unfortunately, sometimes your order may be delayed past the normal time frame especially over peak season which is November to January. Please check tracking details and if tracking to see where your parcel is at.

 

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