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  • FAQs

    Can I get a delivery to a PO Box?

    No, our couriers only ship to a street address.

    Can I get an order shipped to an overseas address?
    No, we only ship within Australia.

    How do I make an exchange?
    We will happily exchange any unopened, unused product in their original packaging and re-saleable condition. Please not we only sell in bulk so can not take back anything less than a full carton / bulk buy.

    1. Personally Return to Warehouse If you live locally, you can return item(s) to our Warehouse. Please email or call in advance to arrange a time.

    2. Send Return To: The Nappy Shop Warehouse 6 / 107 Wells Road Chelsea Heights VIC 3196 If you can't get to a post office we find Sendle an economical and convenient option, where you can make a one off booking and they will collect from your front door. https://www.sendle.com/