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    • Business Update - Our Supply of Nappies and Baby Wipes

    Update: Moltex Nappies in Australia - 01/11/2025

    After many wonderful years of stocking the Moltex Eco Nappy range, we wish to let our valued customers know that sadly Moltex nappies will most likely be exiting the Australian market.

    As part of this transition, the exclusive Australian distributor has now ceased importing Moltex Nappies, and at this stage there is currently no known replacement distributor for Moltex in Australia. This means that no new shipments will be arriving in the foreseeable future. We will continue to sell Moltex on our website until supply ends.

    We would like to sincerely thank our loyal customers who have supported this great eco brand over the last 20 years. Moltex has been a favourite among families seeking a more sustainable disposable nappy, and we’re proud to have shared in that journey with you.

    We completely understand that changing brands can be difficult, especially after finding one you love. To help make the transition easier, we personally recommend trying either:

    Both brands are top-quality alternatives that we’re confident you’ll be very happy with. They’ve been carefully chosen for their comfort, absorbency, and commitment to sustainability, everything you loved about Moltex and more.

    Thank you again for your ongoing support and for choosing The Nappy Shop for all your essential baby care needs. 

    As always, if you have any further questions please don't hesitate to send us and email or give us a call we are always happy to help.

    Many thanks,

    Kate & The Nappy Shop Team

    COVID-19 Update - 30/4/2020

    The recent state of events has seen an influx of orders come through our website leaving us with unprecedented low / out of stocks.  

    We have plenty of stock continuing to come in so please continue to check our website as it will be updated as soon as new stock comes in so please keep checking back.

    Unfortunately some brands are starting to run out and will be temporary unavailable in the short term (see below for brand updates).

    We recommend choosing  a different brand of Nappies or Baby Wipes if you can't buy the brands you normally use - there are plenty of brands still available.

    Brand / Product Update - 30/4/2020

    As we receive updates from our suppliers they will be listed here:

    BabyLove

    BabyLove supply is  back to normal.

    Huggies 

    We are still receiving reduced stock allocated to us on Tuesday's and Thursday's each week so keep checking back to see if your preferred product is available.

    The following Huggies products have not been supplied for a while now.

    • Huggies Ultimate Nappy Pants Size 6 (16+kg) Unisex 42 Pack

    There is known ETA for the return of the above products however Huggies have released this statement:

    "To our loyal Huggies families,

    During these unprecedented times, we know many of you have experienced challenges in finding our nappies and wipes, and this can be very stressful as a parent.

    Please know we are working around the clock and doing everything we can, increasing production at our mills to ensure we have sufficient stock to supply Australia and New Zealand retailers, so shelves can be replenished as soon as possible.

    Sending you virtual hugs

    The Huggies Team"

     

    Tooshies by TOM

    Out Of Stock Sizes - Unknown

    Ecoriginals

    Out Of Stock Sizes - Next Shipment - ETA May 2020

    Bambo Nature

    Out Of Stock Sizes - Next Shipment Early May 2020

    Luvme / Pandas

    Luvme Wipes and Pandas Medium Nappies  - Next Shipment Mid May 2020

    Pandas Medium - Next Shipment May 15th 2020

    Naty

    Naty Baby Wipes - Next Shipment Mid May 2020

    Gaia Baby Wipes

    Next Shipment Mid May 2020

    Reyard Surface Disinfecting Wipes

    Next Shipment June 2020

    Pea Pods

    Next Shipment End May 2020

    Thankyou 

    Unknown

    Update: 15/03/2020

    Please be patient with us as we work overtime to process, pack, and answer enquiries as quickly as possible. Please remember we are a very small family business and doing our best to replenish stock levels as quickly as possible. 

    Change in Return Policy

    To deter panic buying we have updated our returns policy. When placing an order, please choose carefully as exchanges will be at our discretion and any excessive orders will not be exchanged or refunded. There may also be delays in processing any exchanges for our loyal customers.

    How can you help?

    1. Please keep an eye on your own order tracking. We send one email when your order is ready to be dispatched so please keep checking back to that email and clicking on the "track my order button" to visit the couriers tracking update page. 

    2. Please email us rather than call us for anything related to your order. We only have one person answering phones so we can get your orders packed and dispatched as fast as possible. If you do call us, please leave us a message if we can't take your call at that time and we will get back to you as quickly as we can.

    3. Please also keep checking our website to see if your preferred brand is back in stock. If there is a known shortage or short term (under 3 months) out of stock item it will be listed in our brands / product update section at the bottom of this page. Everything else will continue to be replenished day by day.

    Thank you so much for understanding as we work through this challenging time.