FAQ's

FAQ's

Can I get an order shipped to an overseas address?

No, we only ship within Australia.

How do I make an exchange?

We will happily exchange any unopened, unused product in their original and re saleable condition. However we can not exchange any products that have been pre ordered/special order from a supplier. Please see the return options below.

1. Personally Return to Store

You can return item(s) to our store at 1341 Burke Rd, Kew Victoria for an exchange or Credit Note between 9am-1pm Monday to Saturday.

2. Send back to Store

If you can not make it personally to The Nappy Shop, please complete our Returns Form and send it back to us along with the item(s) you wish to return. Once we have checked item(s) are unopened, un-used and in resalable we will email you a Credit Note to use at your next order.

3. Collect with next delivery

Please leave item(s) along with completed Returns Form out for us to collect with your next Nappy Shop Delivery. Please check our Nappy Shop Delivery Suburb List to make sure you are eligible for this method of returns.

Can I get a delivery to a PO box?

We can only deliver small items that will fit into Australia Post Satchel up to 5kg. We can not deliver bulky items to PO Boxes.

What Shipping Companies do we use?

If you live in Melbourne, deliveries will be done by The Nappy Shop, Freeway Transport Services or Fastway Couriers. For all other area's, deliveries will be made by Fastway Couries or occasionally we may use Australia Post for less bulky items or regional area's.