We guarantee fast, convenient and reliable Free Home Delivery service every time you order. Please refer to the below table for Delivery Charges for orders under $99 for Melbourne and under $149 to most other area's in Australia. If a delivery charge applies (orders under the minimum for free delivery or you live in a remote area), it will be automatically calculated at checkout.
Same Day Click & Collect OR Phone & Collect Available
Order by 1pm for Same Day Collection and your order will be ready within 1 Nappy Shop business hour. Collect 24/7 from The Nappy Shop 1341 Burke Rd, Kew VIC 3101 between 9-1pm or from Parcel Locker via Back Lane-way after 1pm.
Melbourne - Same Day Delivery Service Monday - FridayMost Melbourne Metro Suburbs. To view our list of same day delivery suburbs click here
Order by 1pm Monday to Friday and we will deliver your order Same Day using The Nappy Shop Delivery Van's or an Express Courier to suburbs in our same day delivery radius. We quietly leave your delivery at the Front door or nominated spot and we don't normally ring the door bell incase baby is sleeping!
All other Areas - Same Day Dispatch Monday - Friday
Order by 1pm AEST and we will dispatch your order same day to all areas that fall outside our same day delivery radius.
|Area||ETA from dispatch||Over $99||Under $99|
|Melbourne Metro||Same or Next business Day from dispatch||FREE Delivery||$10 Delivery Fee|
|Over $149||Under $149|
|Country Victoria||2-3 business days from dispatch||FREE Delivery||$15 Delivery Fee|
|Sydney Metro||1-2 business days from dispatch||FREE Delivery||$15 Delivery Fee|
|Adelaide Metro||1-2 business days from dispatch||FREE Delivery||$15 Delivery Fee|
|Canberra||1-2 business days from dispatch||FREE Delivery||$15 Delivery Fee|
|Brisbane Metro||2-5 business days from dispatch||FREE Delivery||$18 Delivery Fee|
|Perth Metro||5-10 business days from dispatch||FREE Delivery||$28 Delivery Fee|
|Hobart||2-5 business days from dispatch||FREE Delivery||$15 Delivery Fee|
|Launceston||2-5 business days from dispatch||FREE Delivery||$15 Delivery Fee|
|Sunshine Coast||2-5 business days from dispatch||FREE Delivery||$28 Delivery Fee|
Street Address Only for Bulky Items (No PO Boxes)
Please ensure a street address is provided unless the order contains only small items that will fit into Australia Post Satchel up to 5kg. We can not deliver bulky items to PO Boxes.
Shipping Companies We Use
If you live in Melbourne, deliveries will be done by The Nappy Shop, Freeway Transport Services or Fastway Couriers. For all other area's, deliveries will be made by Fastway Couries or occasionally we may use Australia Post for less bulky items or regional area's.
Product Exchange Terms & Conditions
We will happily exchange any unopened, unused product in their original and re saleable condition. However we can not exchange any products that have been pre ordered or specially ordered.
Please complete our returns form and return it along with the items you wish to return via one of the three methods listed below. Once we have received the goods, checked they are in original packaging, unopened, unused, and re-saleable, we will exchange the item(s) or email you a credit note that you can use at your next order.
1. Personally Return to Store
You can return item(s) to our store for an exchange or Credit Note between 9am-1pm Monday to Saturday.
2. Send back to Store
Please print our returns form and send it back to us along with the item(s) you wish to exchange for a Credit Note. We have also included a return address label and sender information label for you to attach to package if you wish.
3. Leave at Front Door for Collection
Please print our returns form and leave it with item(s) for us to collect with your next Nappy Shop Delivery. Please check our Nappy Shop Delivery Suburb-List to make sure you are eligible for this method of returns..