Delivery

Delivery Information

Free Delivery

We guarantee fast, convenient and reliable Free Home Delivery service every time you order. Please refer to the below table for Delivery Charges for orders under $99 for Melbourne and under $149 to most other area's in Australia. If a delivery charge applies (orders under the minimum for free delivery or you live in a remote area), it will be automatically calculated at checkout.

Same Day Click & Collect OR Phone & Collect Available

Order by 1pm for Same Day Collection and your order will be ready within 1 Nappy Shop business hour. Collect 24/7 from The Nappy Shop 1341 Burke Rd, Kew VIC 3101 between 9-1pm or from Parcel Locker via Back Lane-way after 1pm.

Melbourne - Same Day Delivery Service Monday - Friday

Most Melbourne Metro Suburbs. To view our list of same day delivery suburbs click here

Order by 1pm Monday to Friday and we will deliver your order Same Day using The Nappy Shop Delivery Van's or an Express Courier to suburbs in our same day delivery radius. We quietly leave your delivery at the Front door or nominated spot and we don't normally ring the door bell incase baby is sleeping!

All other Areas - Same Day Dispatch Monday - Friday

Order by 1pm AEST and we will dispatch your order same day to all areas that fall outside our same day delivery radius.

Area ETA from dispatch Over $99 Under $99
Melbourne Metro Same or Next business Day from dispatch FREE Delivery $10 Delivery Fee
Over $149 Under $149
Country Victoria 2-3 business days from dispatch FREE Delivery $15 Delivery Fee
Sydney Metro 1-2 business days from dispatch FREE Delivery $15 Delivery Fee
Adelaide Metro 1-2 business days from dispatch FREE Delivery $15 Delivery Fee
Canberra 1-2 business days from dispatch FREE Delivery $15 Delivery Fee
Brisbane Metro 2-5 business days from dispatch FREE Delivery $18 Delivery Fee
Perth Metro 5-10 business days from dispatch FREE Delivery $28 Delivery Fee
Hobart 2-5 business days from dispatch FREE Delivery $15 Delivery Fee
Launceston 2-5 business days from dispatch FREE Delivery $15 Delivery Fee
Sunshine Coast 2-5 business days from dispatch FREE Delivery $28 Delivery Fee

Street Address Only for Bulky Items (No PO Boxes)

Please ensure a street address is provided unless the order contains only small items that will fit into Australia Post Satchel up to 5kg. We can not deliver bulky items to PO Boxes.

Shipping Companies We Use

If you live in Melbourne, deliveries will be done by The Nappy Shop, Freeway Transport Services or Fastway Couriers. For all other area's, deliveries will be made by Fastway Couries or occasionally we may use Australia Post for less bulky items or regional area's.

Product Exchange Terms & Conditions

We will happily exchange any unopened, unused product in their original and re saleable condition. However we can not exchange any products that have been pre ordered or specially ordered.

Please complete our returns form and return it along with the items you wish to return via one of the three methods listed below. Once we have received the goods, checked they are in original packaging, unopened, unused, and re-saleable, we will exchange the item(s) or email you a credit note that you can use at your next order.

1. Personally Return to Store

You can return item(s) to our store for an exchange or Credit Note between 9am-1pm Monday to Saturday.

2. Send back to Store

Please print our returns form and send it back to us along with the item(s) you wish to exchange for a Credit Note. We have also included a return address label and sender information label for you to attach to package if you wish.

3. Leave at Front Door for Collection

Please print our returns form and leave it with item(s) for us to collect with your next Nappy Shop Delivery. Please check our Nappy Shop Delivery Suburb-List to make sure you are eligible for this method of returns.

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