A.  You will receive your order between 1.00pm and 5.00pm the next business day.

Q. I live in a suburb within The Nappy Shop Radius.  I ordered at 10.45am.  When will I receive my order?

A.  You will receive your order between 1.00pm and 5.00pm the same day if the order was placed on a business day Monday - Friday.

Q. I live in a suburb within The Nappy Shop Radius.  I ordered at 3pm.  When will I receive my order?

A.  You will receive your order between 1.00pm and 5pm the next business day.

Sydney:

Q. I live in a Sydney Metro suburb.  I ordered at 2pm.  When will I receive my order?

A. You usually will receive your order between 8am and 6pm the next business day however in some rare instances it could take an extra day due to transport delays between Melbourne and Sydney.

Q. I live in a Sydney Metro suburb.  I ordered online at 9pm on a Monday.  When will I receive my order?

A. You should receive your order between 8am and 6pm on Wednesday however in some rare instances it could take an extra day due to transport delays between Melbourne and Sydney.

Q. I live in a Sydney Metro suburb.  I ordered at 10am Saturday.  When will I receive my order?

A. You will most likely receive your order between 8am and 6pm on Tuesday however in some rare instances it may take an extra day due to transport delays between Melbourne and Sydney.

Adelaide:

Q. I live in a Adelaide Metro suburb.  I ordered at 2pm.  When will I receive my order?

A. You should receive your order between 8am and 6pm on Wednesday however in some rare instances it could take an extra day due to transport delays between Melbourne and Adelaide.

Q. I live in a Adelaide Metro suburb.  I ordered online at 9pm on a Monday.  When will I receive my order?

A. You should receive your order between 8am and 6pm on Wednesday however in some rare instances it could take an extra day due to transport delays between Melbourne and Adelaide.

Q. I live in a Adelaide Metro suburb.  I ordered at 10am Saturday.  When will I receive my order?

A. You will most likely receive your order between 8am and 6pm on Tuesday however in some rare instances it may take an extra day due to transport delays between Melbourne and Adelaide.

Returns & Exchanges

Q. I live in a suburb within The Nappy Shop delivery Radius and received a delivery 3 weeks ago of a bulk (3 x 56) Bambo Nature Midi 5-10kg Nappies.  My baby has had a growth spurt and grown out of the Bambo Nature Midi 5-10kg.  I have an unopened packet (1 x 56) can I exchange it with my next delivery? Will there be a delivery fee?

A. Yes, you may exchange any unopened unused products with your next order.  You will not be charged a delivery fee as long as you meet the free delivery requirement (free delivery for orders over $149).  If your order is under $149 it will be a $10 delivery fee.  If you will not be home at time of delivery please ensure you leave the products you are exchanging on the porch or door step.

Q. I live in a suburb Not in The Nappy Shop delivery radius and I want to exchange an unopened product.  How can  I do this?